Delivery and Returns

At TPB we aim to ensure customer satisfaction with every purchase. However, if for any reason you are not entirely satisfied with your purchase, you may return the item(s) under the following conditions:

Eligibility for Returns:

• Items must be returned within 14 days of the purchase date.
• Items must be unused, in their original packaging, and accompanied by the original receipt or proof of purchase.
• Products are returned at your own cost, unused and undamaged in their original packaging.
• The goods remain your responsibility until the goods have been received on TPB premises.
• Goods must be returned in full packed quantities. We cannot offer any refunds on partial packs.
• TPB will endeavour to process all returns within 3 working days of receipt of the return.

Return Process:

• To initiate a return, please contact our customer service team at: info@technopackbh.com or contact your sales representative directly.

Non-Returnable Items:

• Certain products, including [e.g. personalized items, perishable goods], are exempt from being returned.
• Please refer to the item’s description for specific return eligibility.

Refunds:

• Refunds will be issued to the original method of payment within 7 business days after the returned item(s) have been received and inspected.
• Credit notes will be issued on accounts

• Refunds will only be issued if all returned items are unmarked, undamaged and in a new condition with the inner packaging unopened.
• Refunds don’t include delivery charges.

Damaged or Defective Product Returns

If you have received damaged or defective products, we apologise in advance.  We will replace the damaged or defective products within2 business days subject to availability of stock

Refunds for damaged or defected goods can only be refunded when returned to Packaging Supplies within 10 working days of your delivery.

Custom-made Product Returns

• For damaged or defective products, please follow the advice above.
• Refunds or returns for products that have been custom made or customized in any way will not be accepted unless they have been delivered damaged or defective.
• Packaging Supplies will assess all custom-made return claims for damaged or defective products on a case by case basis.